AI (artificial intelligence) has made a big splash recently, thanks to the sudden popularity of the ChatGPT bot. Of course, most of us have been hearing about AI and ML (machine learning) for years now, as tech startup companies in Canada, the US, and the EU have come up with one innovative application after another.
At Pentagon, we’re excited about AI. We recognize an opportunity to use ethical AI to better deliver on our promise of exceptional value that strengthens the resilience of supply chains and economies in every sector across North America.
In recent years, Pentagon has begun the process of digitizing every aspect of our business to deliver a better customer experience and ROI. Let’s explore how AI/ML is changing the logistics game and make some informed predictions on the most innovative areas in the years ahead.
Some logistics companies already use AI/ML technology to help pack, store, and track goods as efficiently as possible. From how we manage warehouses to how we pack containers, we expect AI/ML to play an increasingly important role in our day-to-day operations, and to eventually enable us to maximize every inch of space and ounce of fuel.
As a privately owned, asset-based transportation and 3PL solution provider, Pentagon maintains a fleet of over 50 late-model trucks and 100 trailers across North America. Our logistics experts track, schedule, and deploy these assets, constantly and in real-time. AI promises to empower our decision-making and planning processes, and eventually enable us to deploy the most time and fuel-efficient use of our assets as well as those of our partners.
AI/ML is also being used by forward-thinking logistics companies to maintain their fleet of vehicles and equipment more efficiently. By leveraging smart sensors and AI-driven software, companies can keep track of their maintenance requirements and repairs, minimizing downtime and breakdowns through pre-emptive maintenance.
Automation represents another promising area of innovation that will likely change the face of logistics. Today, some logistics companies have “autonomous” or “self-driving” vehicles on the road as well as robots working in their warehouses, monitored and managed by people using smart sensors and AI software.
Pentagon’s ongoing digital transformation in recent years has already delivered better analytics, giving us greater transparency into every facet of our operations. We expect those analytics to improve and expand as AI/ML might allow us to uncover insights that save our customers time and money.
The technology may keep changing, but at heart, the logistics industry is and always will be primarily about human relationships, at least at Pentagon. If anything, we expect AI/ML areas of innovation will assist in deepening our relationship with customers by helping us increase business value and expand our services without compromise.
Your logistics partner should offer you the best of both worlds: a customer-centric approach PLUS the newest technology to take you anywhere you need to go.
Ready to get a quote from one of our friendly logistics experts? Contact us today for a fast, no obligation proposal for your business!